Capsulecom Group · The group
An international player in augmented customer experience and strategic BPO, serving your ambition worldwide.
Who we are
An international player in augmented customer experience and strategic BPO, serving your ambition worldwide.
Associates & partners
Fifteen years of shared projects and complementary leadership roles within Capsulecom Group. Founded in 2017, the group carries that history into an international BPO, training and digital venture.
Founder & CEO · Capsulecom Group
He brought together a close-knit team with over fifteen years of shared projects and steers Capsulecom Group's international vision across energy, telecoms, industry and six countries.
Co-founder & Digital Director · Capsulecom Group
Co-founder and architect of the Capsulecom brand. He shapes the group's image (digital, innovation, UX) across the network, including Nova Academy and Nova XR.
Not just a management team: a collective that has chosen to build, grow and deliver together.
Our model
AI and digital integrated into every service.
Adaptation to every market, culture and time zone.
Measurable quality, without compromise.
Lasting relationships, global partnerships.
Global network
Connected hubs with local execution in France, Algeria, Morocco, Tunisia, Senegal and Madagascar.
Europe
France
HQ & strategic advisory
Maghreb
Algeria
Maghreb hub & customer operations
Morocco
Multichannel CX hub
Tunisia
Digital & back-office
Africa
Senegal
Regional development
Madagascar
Operations & BPO delivery
Our team
Beyond leadership, our strength relies on an operational network spread across several hubs, aligned on the same quality, compliance and CX standards.
Multilingual advisors, inbound support, consultative sales and retention (voice, chat, email, 24/7).
Automated qualification, augmented assistants, CX data and industrialised customer journeys.
Upskilling, talent onboarding and Nova XR immersive modules across every hub.
Supervision, QA, regulatory compliance and real-time reporting for international clients.
For operational projects, customer relations go through our dedicated contacts and industrialised processes, driven by quality on every hub.