Capsulecom Group · Our solutions

Solutions
without borders.

Outsourcing, AI, training and advisory: the same standard of excellence, worldwide.

Outsourcing & customer experience

01 · Capsulecom pillar

Outsourcing & customer experience

A multichannel customer centre operated by Capsulecom, 24/7 across time zones, with unified quality management.

  • Full customer relations management, 24/7
  • Multichannel centres: voice, email, chat, social
  • Technical support, after-sales and loyalty campaigns
Talk outsourcing
Recruitment & training

02 · Capsulecom pillar

Recruitment & training

From international sourcing to upskilling: Nova Academy and Nova XR complete your talent + performance chain.

  • Qualified talent wherever you operate
  • Bespoke training: customer relations, digital, management
  • Nova Academy: upskilling at scale · Nova XR: immersive Unity scenarios
Talk training Nova XR demo
Development & AI

03 · Capsulecom pillar

Development & AI

Digital products, automation and applied AI for customer experience, built for international scale.

  • Websites, business apps and automation
  • Applied AI for customer relations and data analysis
  • Digital products designed for global performance
Digital & AI project
Global strategic advisory

04 · Capsulecom pillar

Global strategic advisory

Expansion, structuring and operational support: a connected hub network to deploy a borderless vision.

  • International expansion without imposed borders
  • Market studies, structuring and operational support
  • Connected hub network: one vision, multiple continents
International advisory

Proof & case studies

Sector missions, in practice.

Energy, telecoms and media — representative engagements, often under confidentiality.

2017 Founded
+70 People
6 Countries
NDA 76 34 14584 34
SIRET 993 541 879 00017
RNQ Public training information
Multichannel customer operations across three hubs Energy sector
01

Multichannel customer operations across three hubs

An energy-sector client needed to unify inbound support (voice, e-mail, chat) across several time zones while keeping a single quality framework.

Approach

  • Design of omnichannel processes and unified QA scorecards
  • Deployment on Capsulecom international hubs with French/English coverage
  • Real-time supervision dashboards and monthly operational reviews
Scope 3 hubs, 24/7 coverage
Focus Quality management & operational consistency
Large-scale upskilling with Nova Academy & Nova XR Telecoms sector
02

Large-scale upskilling with Nova Academy & Nova XR

A telecom operator wanted to accelerate advisor onboarding on complex plans and complaint handling, combining classic training and immersive practice.

Approach

  • Nova Academy catalogue pathways for regulatory and product foundations
  • Bespoke Nova XR scenarios for call handling and escalation drills
  • Blended coaching on high-stakes cases
Format Catalogue + custom XR scenarios
Focus Time-to-proficiency & script consistency
Applied AI for customer qualification and augmented advisors Media sector
03

Applied AI for customer qualification and augmented advisors

A media group aimed to reduce low-value handling time on subscription requests while keeping human advisors on sensitive cases.

Approach

  • Automated qualification on recurring intents
  • Augmented writing and knowledge search for advisors
  • CX data feeds for supervision and continuous improvement
Scope Multichannel support
Focus Advisor productivity & quality perception
  • Energy
  • Telecoms
  • Media
  • Industry
  • Insurance
  • Services

Ready to discuss your scope?

Contact us Nova XR demo
Contact Nova XR