Nova Academy by Capsulecom

Complaints
& suggestions.

Procedure aligned with 2026 Terms & Conditions (article 11) and the quality framework.

Purpose

Any stakeholder (client, beneficiary, learner, contracting authority, funder) who identifies a malfunction or non-compliance during a Nova Academy service may submit an official written complaint.

How to contact us

Processing procedure (Terms art. 11)

  1. Registration: each complaint is logged and reviewed transparently.
  2. Written response: reply detailing measures adopted by management.
  3. Timeline: response provided within a maximum of 15 calendar days.
  4. Continuous improvement: corrective actions integrated into the organisation's quality approach.

Reference documents

The full procedure is set out in the 2026 Terms & Conditions (article 11). If unresolved, parties may seek an amicable agreement, then refer the matter to the competent courts of Montpellier (Terms art. 12).

Send a complaint Terms 2026 (PDF) Qualiopi indicators Public information
Contact Nova XR