Data-driven customer journeys
Market-leading NPS and CSAT, real-time management.
Capsulecom Group · The group
Global presence.
Local execution.
Founded in 2017, Capsulecom designs and operates omnichannel customer journeys for energy, telecoms, mobility and industry.
Who we are
Without borders.
Without compromise.
An international player in augmented customer experience and strategic BPO, serving your ambition worldwide.
- Advisory & innovation : strategy, compliance and operations from our international hubs
- Operational excellence : dedicated centres, multilingual talent, immediate scale-up
- +70 people : customer operations, digital, AI and engineering across 6 countries
2017founded
+70people
6countries
24/7omnichannel
Expertise
What we master.
AI & automation
Multilingual bots, RPA and predictive tools at global scale.
Continuity & training
Structured continuity plans and upskilling via Nova Academy & Nova XR.
International network
Connected hubs across 3 continents: one vision, zero borders.
Our model
360° management.
Planetary scale.
- Co-building excellence hubs wherever your markets call
- KPIs, SLAs, compliance and security embedded in every deployment
- Autonomous teams within 6 months, consistent quality across time zones
01
Innovation
AI and digital integrated into every service.
02
Agility
Adaptation to every market, culture and time zone.
03
Rigour
Measurable quality, without compromise.
04
Trust
Lasting relationships, global partnerships.
Global network
Six countries, one standard.
Connected hubs with local execution — France, Algeria, Morocco, Tunisia, Senegal and Madagascar.
- France Montpellier HQ & strategic advisory
- Algeria Algiers Maghreb hub & customer operations
- Morocco Casablanca Multichannel CX hub
- Tunisia Tunis Digital & back-office
- Senegal Dakar Regional development
- Madagascar Antananarivo Operations & BPO delivery
2017
Founded
+70
People
6
Countries
NDA
76 34 14584 34
SIRET
993 541 879 00017
RNQ
Public training information
Leadership
The founders of Capsulecom Group.
Two complementary paths: customer relations and operational excellence on one side, digital identity and communication on the other, in service of a borderless BPO group.
Khaled Berboucha
Founder & CEO · Capsulecom Group
« We have no borders, only standards of excellence to uphold, wherever our clients operate. »
With over 15 years of experience in management, sales and customer relations, Khaled Berboucha founded Capsulecom in 2017. He now leads an international BPO group serving energy, telecoms and industry, from outsourcing to training and applied AI.
- Founded in 2017 : nearly 10 years of operational expertise
- References : energy, telecoms and industry sectors, in France and internationally
- International network : 6 countries, 24/7 multichannel hubs
Mehdi Oukkal
Co-founder & Digital Director · Capsulecom Group
« Digital is not an add-on layer: it is the visual and technical language of our customer promise. »
Web designer and creator of the Capsulecom identity, Mehdi Oukkal structured the brand and digital assets from the outset. He now leads digital direction: websites, web experiences, communication materials and visual consistency across all network entities.
- Identity & brand : charter, materials and Capsulecom visual universe
- Digital direction : web, UX and multichannel deployment
- Visual innovation : Nova Academy, Nova XR and group communication
Our team
+70 talents. 6 countries. One shared standard.
Beyond leadership, our strength relies on an operational network spread across several hubs, aligned on the same quality, compliance and CX standards.
Customer relations & BPO
Multilingual advisors, inbound support, consultative sales and retention (voice, chat, email, 24/7).
Digital & applied AI
Automated qualification, augmented assistants, CX data and industrialised customer journeys.
Training & Nova Academy
Upskilling, talent onboarding and Nova XR immersive modules across every hub.
Operations & quality
Supervision, QA, regulatory compliance and real-time reporting for international clients.
For operational projects, customer relations go through our dedicated contacts and industrialised processes, driven by quality on every hub.