Capsulecom Group · Global vision

Without borders.
From operations to training.

Outsourcing, AI, training and immersive engineering: an international network that executes at scale, without borders.

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Nova XR · Immersive engineering
Nova Academy RNQ catalogue · OPCO Outsourcing 3 continents · 6 countries
2017founded
+70people
6countries
3continents
24/7omnichannel

Expertise

Four pillars. One global standard.

From outsourcing to immersive engineering: one group to industrialise your operations and upskilling pathways.

01

Outsourcing

Multichannel customer operations 24/7, worldwide.
02

Training

Nova Academy & Nova XR: RNQ catalogue and Unity XR engineering.
03

AI & Digital

Automation and business products at scale.
04

Advisory

International strategy without borders.

Nova XR

Train in immersion.

Bespoke 3D environments to practise without risk — distinct from the Nova Academy catalogue.

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Customer care Industry Healthcare Retail Cyber Management

Private demo on request.

Global network

Global presence.
Local execution.

  • Connected hubs across 3 continents
  • +70 people: AI, UX, customer operations, engineering
  • 6 hubs across France, Algeria, Morocco, Tunisia, Senegal and Madagascar
  • A borderless vision, uncompromising quality
The group Talk to an expert
2017 Founded
+70 People
6 Countries
NDA 76 34 14584 34
SIRET 993 541 879 00017
RNQ Public training information

Case studies

Sector missions, in detail.

Energy, telecoms and media — representative missions, often under confidentiality.

Multichannel customer operations across three hubs Energy sector
01

Multichannel customer operations across three hubs

An energy-sector client needed to unify inbound support (voice, e-mail, chat) across several time zones while keeping a single quality framework.

Approach

  • Design of omnichannel processes and unified QA scorecards
  • Deployment on Capsulecom international hubs with French/English coverage
  • Real-time supervision dashboards and monthly operational reviews
Scope 3 hubs, 24/7 coverage
Focus Quality management & operational consistency
Large-scale upskilling with Nova Academy & Nova XR Telecoms sector
02

Large-scale upskilling with Nova Academy & Nova XR

A telecom operator wanted to accelerate advisor onboarding on complex plans and complaint handling, combining classic training and immersive practice.

Approach

  • Nova Academy catalogue pathways for regulatory and product foundations
  • Bespoke Nova XR scenarios for call handling and escalation drills
  • Blended coaching on high-stakes cases
Format Catalogue + custom XR scenarios
Focus Time-to-proficiency & script consistency
Applied AI for customer qualification and augmented advisors Media sector
03

Applied AI for customer qualification and augmented advisors

A media group aimed to reduce low-value handling time on subscription requests while keeping human advisors on sensitive cases.

Approach

  • Automated qualification on recurring intents
  • Augmented writing and knowledge search for advisors
  • CX data feeds for supervision and continuous improvement
Scope Multichannel support
Focus Advisor productivity & quality perception

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News

Insights & news

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Unity XR first-person scenarios with automatic KPIs — co-designed with your teams.

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Global hub network: one vision, multiple continentsRegulation
1 min

Global hub network: one vision, multiple continents

Strategic advisory and operational delivery across six countries and eight hubs.

Multichannel BPO without bordersBPO
1 min

Multichannel BPO without borders

How connected hubs keep quality consistent across time zones and languages.

Applied AI for customer operationsAI
1 min

Applied AI for customer operations

Automation, augmented advisors and measurable CX data at international scale.

Contact

What do you need?

BPO & digital

Outsourcing & AI

Multichannel customer operations, automation and international advisory.

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Training

Nova Academy

2026 catalogue, OPCO funding, quotes and public training information.

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Immersive engineering

Nova XR

Bespoke Unity XR scenarios, private demo and co-design with our innovation team.

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    Nova Academy & Nova XR

    Accelerate your
    customer & training project.

    Training catalogue, immersive engineering and international outsourcing — one partner, three levers.

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